Frequently Asked Questions

360 represents a holistic view of a person or an organization. Think of a restaurant and the many groups needed to make a restaurant successful. There is the kitchen staff, the waitstaff, the customer, the health inspector, the owner, the accountant, the suppliers and many more. Each one of these groups has their own perspective on how the organization is running; combined, they give a 360° view of how the restaurant is running. We can’t rely on just one group’s perspective; the kitchen staff may think everything is going fine but the customer may disagree. So we need to hear from all of the groups to ensure the organization is successful.

We realized existing assessments often missed capturing the full landscape within organizations. Workforce Intel360 is designed to incorporate perspectives from employees, teams, boards, and all groups vital to your organization’s success, ensuring a comprehensive understanding of your strengths, gaps, and opportunities.

An audit typically focuses primarily on compliance with regulations and policies. In contrast, Workforce Intel360 evaluates your organizational cultural by capturing perspectives from employees and stakeholders. It highlights strengths, identifies gaps, and reveals opportunities for fostering access and representation for organizational growth.

Savvy organizations perform Workforce assessments to get a complete picture of their workforce, employee engagement, and where there is room to grow because the results impact the long-term success of an organization.

Workforce assessments also helps an organization understand the experience of various groups in the workforce and their perceptions regarding workplace representation, fairness, inclusion and belonging. For practical reasons alone, it is worthwhile to assess Workforce in the workforce regularly for its impact on your productivity, brand, and bottom line.

This year, for example, the US Equal Employment Opportunity Commission reported that settlements from workplace sexual harassment claims alone topped $65 million in the US in 2020. Beyond lawsuits, the far greater cost is in losing employees and damaging your employer brand. A decade ago, the Center for American Progress estimated that the cost of people leaving their jobs due to unfair practices and discrimination cost US businesses $64 billion per year.

Today, many investors, employees, progressive internal leaders, board members, and activist consumers want organizations to provide thorough reporting on their environmental, social, and governance (ESG) initiatives, including Workforce. Increasingly, top performers and exceptional leaders – even though they may be treated fairly – will leave organizations or reject working for them based on their knowledge of other employee’s bad experiences. Activist consumers will choose other brands or even organize boycotts.

In short, no organization can afford not to monitor Workforce closely and put in motion a cycle of continuous improvement.

The Workforce Intel360 assessment captures both qualitative and quantitative data. The quantitative data is via a Likert scale; the qualitative data is through open response boxes. In addition, we can hold focus group interviews and one on one interviews to get more qualitative data.

The Workforce Intel360 assessment was developed with insights from industry experts, best practices, and the extensive experience of CHCI’s leadership team.

First developed in 2020, the assessment underwent rigorous internal and external testing for seven months, ensuring strong validity. It reliably measures what it intends to measure—the employees’ perceptions about fairness, representation, and access to opportunities within their organizations.

Organizations use Workforce Intel360 alongside HR and performance data, including hiring and retention metrics, engagement surveys, and employee satisfaction data, allowing them to understand how perceptions align with actual workplace realities. Strong correlations between Workforce Intel360 outcomes and employee engagement, retention, performance, and overall workplace culture reinforce the validity of our assessment.

By capturing a large, representative sample within organizations and combining Workforce Intel360 data with other HR analytics and qualitative feedback, clients gain confidence in their strategies, enabling precise planning and measurable improvements in workplace culture.

Both. Workforce Intel360 captures employee perceptions around workplace culture, access, fairness, and respect. Additionally, we analyze factual HR data, including hiring practices, compensation structures, turnover rates, succession planning, training opportunities, and employee feedback. By comparing these datasets, we often identify gaps between employee perceptions and organizational realities. These insights help drive effective, targeted interventions to strengthen your workplace culture.

On average it takes 30 to 45 days to complete the Workforce Intel360 assessment. The general process includes:

1. Meet with the client to customize the questions.
2. Launch the survey.
3. Summarize the data into a comprehensive report.
4. Conduct a 90 minute debrief, including recommendations to move forward.

Absolutely! Click here to download a sample report for a factitious organization called ACME.

Once we agree to partner together, we will share our questions and customize them for your organization.

It depends on the number of respondents.

Generally we work with a steering committee, Human Resources lead, Learning and Development lead, or the COO of an organization. Together we customize the assessment questions, create the communications package to send with the survey link, and determine which respondent groups will be included in the assessment.

On average, it will take a respondent approximately 20 minutes to complete the online Workforce Intel360 assessment. However, there are many open response boxes so it may take longer if the respondent completes and adds comments to every single box.

These decisions are left to our clients. However, in our experience, most organizations initially choose anonymity to encourage honest feedback. As an organization advances toward greater access, fairness, and representation, conducting a transparent assessment becomes beneficial, as it allows more targeted interventions and improvements based on individual needs.

Workforce Intel360 is a conversation starter. It’s designed to highlight various perspectives on your organization’s culture. We encourage curiosity about the findings and use them to initiate meaningful discussions to deepen understanding and identify effective next steps. Our skilled facilitators and coaches can help you.

Contact us to schedule a complimentary consultation.